Every now and again we will have a different paper to what is advertised on the website (for example, 180gsm instead of 170gsm). It may also be the case that when we come to print an order, we find that the particular paper weight is not in stock.
Rather than delaying your order, we will often print it on the nearest weight up. This is called ‘Upgrading’ and is quite common in the industry. Most of the time it is not an issue, however if it’s something that is being posted (such as a newsletter), upgrading the paper can affect the postage cost.
If paper weight is of great importance to your order, please let us know before we go to print.
We do not charge you extra if we need to upgrade your paper, and we never downgrade paper.
Paper is a natural product, supplied from the mill in batches. As a consequence of this, there can be variations in weight and thickness from one batch to another. This can result in paper that is up to 10gsm heavier or lighter.
We may also buy our paper from different merchants at different times, again leading to small variations in our paper stock.