Our Support Pages

Expand your print knowledge with answers to common questions, how-to guides, setup information and more.


Bleed is an extension of artwork or colour(s) to minimise unprinted edges appearing when we cut your prints to size. It's represented by a blue line when you upload files to your Artwork tab.

All print files require a bleed before upload. Most items require a 3mm bleed, including Flat items and the inner pages and covers on Bound and Paperback items.

If you can't add bleed or need assistance, contact our team of print experts, who may be able to add it for you. Visit our Bleed Support Page for more information, and for Canva users, visit this Support Page.

Hardcover (Casebound) Bleed requirements: Upload your cover files with a 20mm bleed on all four edges (top, bottom and two outer edges) and all inner pages with a 3mm bleed. Your spine must also include a 20mm bleed at the top and bottom.

Hardcover Books require a larger bleed as printed covers wrap around a heavy-duty board and onto the inner front and back covers before being completed with endpapers (double-folded sheets of paper that appear just inside the front and back covers).

We prefer a single PDF file made up of multiple pages, but we like to be as flexible as possible, which is why you can upload your files with us as single or multi-page PDF, JPG, PNG, Postscript, MS Word, Publisher, PowerPoint, Lotus or Excel file.

For the best results, make sure that your colours are in CMYK and that your images that are between 150 – 300dpi (dots per inch).

You can either upload them as three separate documents--front cover, back cover, and spine--or as a single spread. Please see our Spine width calculation when you add an order to your basket.

Our system accepts both single pages and multi-page spreads. If you have any issues, please get in touch and our team will be able to help.

We deliver to the UK, the US, Canada, Australia and Europe. If the country you wish to send your prints to is outside these regions or if you want to arrange international split shipping, email our team with your order details, and we'll provide a quote.

Please note you're responsible for paying additional fees incurred by your shipments.

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